Terms & Conditions

Last updated: 2026-10-02

1. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of SSLMonitor, operated by Synergetix CC (CIPC Reg No: 2004/087165/23; VAT No: 4130271895) (“Synergetix”, “we”, “us”, “our”). By creating an account, accessing, or using the Service, you agree to these Terms.

2. Definitions

• “Service” or “SSLMonitor”: our certificate monitoring application, including dashboards, checks, alerts, and related websites.
• “You” or “Customer”: the person or entity using the Service.
• “Monitors”: hostnames/ports you configure for checks.
• “Certificate Data”: public X.509 data (subject, issuer, validity, SANs, key size, signature algorithm) and presented public certificate (PEM).

3. Eligibility & account

• You must be at least 18 and legally capable of entering into binding agreements.
• You are responsible for your account credentials and for all activity under your account.
• Provide accurate information and keep it updated; we may suspend accounts for suspected abuse or security risk.

4. Service description

SSLMonitor retrieves public Certificate Data from endpoints you configure, stores check history, and can send alerts (e.g., expiry warnings) to recipients you specify. SSLMonitor does not collect private keys, and does not perform intrusive penetration testing. It performs network connections sufficient to negotiate TLS and obtain the peer certificate chain as served by your endpoint.

5. Customer responsibilities

• Authorisation: You represent and warrant that you have authority to monitor each endpoint you configure and to retrieve its public certificates.
• Lawful use: Do not use the Service to monitor or access endpoints without permission, to violate privacy, or to break any law.
• Configuration: You are responsible for the accuracy of Monitors, alert thresholds, and recipients you add.
• Backups: We keep operational backups, but you should export/download any data you require for your own records.

6. Acceptable use

• No unauthorised monitoring of third-party systems or services.
• No high-frequency or abusive scheduling intended to degrade target services.
• No attempt to circumvent security, access unauthorised data, or reverse engineer the Service.
• No use that infringes intellectual property or violates applicable law/regulation.

7. Availability, maintenance & changes

• The Service may be unavailable during maintenance, incidents, or events beyond our control.
• We may change features, impose limits, or discontinue the Service (or parts of it) with reasonable notice where practicable.
• We may provide optional beta/preview features “as is” and may remove them at any time.

8. Fees & payment

• Fees (if any) are quoted exclusive of VAT unless stated otherwise; VAT is payable at the prevailing rate.
• Invoices are due as stated; late or failed payments may lead to suspension or termination.
• Except as required by law, fees are non-refundable.

9. Term & termination

• These Terms apply while you use the Service. You may stop using the Service at any time.
• We may suspend or terminate access immediately for material breach, security risk, or unlawful use. Where feasible, we will provide notice.
• Upon termination, your access ceases; we may delete or anonymise stored data per our retention practices and the Privacy Policy.

10. Intellectual property

• We (and our licensors) own the Service and all related IP. No rights are granted except as expressly provided.
• You own your account content and configuration data. You grant us a limited licence to process it to operate the Service and provide support.
• Feedback is voluntary and may be used without restriction to improve the Service.

11. Privacy & POPIA

Our processing of personal information is described in our Privacy Policy. In short: we process account and operational data to provide the Service, store public certificate material served by endpoints you configure, and apply security safeguards. We will notify the Information Regulator and affected data subjects of a qualifying security compromise as required by law.

12. Security

We maintain reasonable technical and organisational measures appropriate to the nature of the Service (e.g., TLS in transit, firewalls, role-based access, audit logging, least-privilege, vulnerability management, backups). You are responsible for securing your own systems and credentials.

13. Warranties disclaimer

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of liability

To the maximum extent permitted by law, neither Synergetix nor its directors, employees, or suppliers will be liable for any indirect, incidental, special, consequential, or exemplary damages (including loss of profits, data, goodwill, or business interruption), even if advised of the possibility.

Our aggregate liability arising out of or relating to the Service or these Terms is limited to the greater of ZAR 10,000 or the total amounts paid by you to us for the Service during the twelve (12) months immediately preceding the event giving rise to liability. This clause does not limit liability to the extent it cannot be limited or excluded under applicable law (including for gross negligence, wilful misconduct, or death/personal injury caused by negligence).

15. Indemnity

You will defend, indemnify, and hold harmless Synergetix from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your unlawful use of the Service, your breach of these Terms, or your monitoring of endpoints without proper authority.

16. Third-party services

The Service may depend on third-party infrastructure or integrations (e.g., cloud hosting, email delivery). We are not responsible for third-party terms or availability. Your use of third-party services is subject to their terms.

17. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control (e.g., internet or power failures, DDoS, acts of God, war, labour disputes, government action).

18. Governing law, jurisdiction & notices

• These Terms are governed by the laws of the Republic of South Africa.
• Courts with jurisdiction in Gauteng, South Africa, will have exclusive jurisdiction, subject to any applicable consumer laws granting you mandatory rights.
• We may provide notices electronically (e.g., email to your account address or in-app). Electronic communications and signatures are valid and enforceable as permitted by law.

19. Changes to these terms

We may update these Terms to reflect changes to the Service or law. Material changes will be posted here, and we will notify you where reasonable. Changes take effect upon posting unless a later date is stated. By continuing to use the Service after changes become effective, you agree to the updated Terms.

20. ECTA supplier information

The following details are provided to meet information disclosure requirements for electronic transactions where applicable.

• Supplier: Synergetix CC (CIPC Reg No: 2004/087165/23)
• Trading as: SSLMonitor
• VAT Number: 4130271895
• Physical/Registered address: [[FILL IN: registered street address]]
• Email: support@synergetix.co.za
• Telephone: +27 10 500 0824, +27 11 568 2291
• WhatsApp / Support: +27 71 711 1700
• Pricing, payment & duration: as published for any paid features (if/when introduced); minimum duration for recurring services will be stated in the specific plan.
• Customer support: via email or WhatsApp during business hours.
• Right to review/correct orders, withdraw before final order: provided via the application UI before confirming paid features (if any).

21. Contact

Synergetix CC (Responsible Party)
Email: support@synergetix.co.za
Telephone: +27 10 500 0824, +27 11 568 2291 • WhatsApp/Support: +27 71 711 1700

22. Legal note